I wish I had read the reviews before buying a phone and service from them. But I didn't so now I'm paying for a plan that (1) was not revealed to me early on and (2) can't be downgraded to a less expensive plan. I found this out after trying to log into my account for days and finding out an account user had to use Chrome's incognito mode to access the site.
When I bought the $30 dollar refurbished phone + ¢99 sim card, I did not see any plans listed. That should have been my first red flag. Instead I proceeded thinking the plans, if any after the free one-month trial, wouldn't be too much.
Well I was wrong. $89 dollar right off the bat--right on my free trial month. They did not mention this at all.
If reviews are any indication, Freedompop also charged people for services they did ask for and did not have any knowledge of until being charged. Worst of all, if you cancel your service you could be seeing charges from them years after